🧾 Massage Cancellation Policy – Body Melt Massage, Louisville KY

Body Melt Massage is a therapeutic and professional massage service provider in Louisville, KY. To ensure that we give the best service to all clients, we came up with the following Client Cancellation Policy and late arrival policy. Take a moment to read this prior to scheduling an appointment.

📅 Cancellations & Rescheduling

We know unexpected things happen. However, to keep our schedule running smoothly for everyone, we require at least 48 hours’ notice to cancel or reschedule your massage session.

If you cancel with less than 48 hours’ notice, we charge 100% of the session price. Likewise, missing an appointment without notifying us will result in a full charge. This is an essential part of our Clients Cancelation Policy to ensure fairness.

Customers who repeatedly cancel or fail to report for appointments risk losing the right to book subsequent appointments.

To avoid being charged, please notify us as early as possible if you change your mind.

⏰ Late Arrivals

Please arrive punctually to maximize the full benefits of your massage. In the event that you arrive more than 10 minutes late without communicating with us, we will be forced to take your appointment as a no-show and charge accordingly.

In case you are late, we will also end the session at the initial scheduled time to respect the next client’s appointment, according to our Client Cancellation Policy.

Alerting us that you are running behind schedule enables us to prepare and fit you into your schedule better.

📍 Why This Policy Matters

Every appointment is valuable. Being a Louisville, KY, small business, we reserve a slot of time for you alone. When an individual cancels at the very last minute or no-shows for an appointment, it deprives the other person of taking the massage he or she can use—especially for sought-after treatments like deep tissue, Swedish massage, or reflexology.

Also, processing cancellations properly enables us to have fair prices and quality service to all customers by having a well-thought-out Client Cancellation Policy.

✅ By booking an appointment with Body Melt Massage, you acknowledge and agree to abide by our cancellation and no-show policy.

We appreciate your cooperation and understanding in enabling us to offer a calm, professional environment to everyone.